Trusscore Privacy Policy

Trusscore Inc. ("Trusscore," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at trusscore.com or interact with our services.

1. Information We Collect

Information you provide directly: When you submit a quote request, contact form, or newsletter subscription, we collect information such as your name, email address, phone number, postal code, and project details you choose to share.

Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, pages visited, time spent on pages, referring URL, and device information. This information is collected through cookies and similar tracking technologies.

Information from third parties: We may receive information about you from authorized dealers when they process inquiries forwarded by Trusscore, or from analytics and advertising partners in aggregated, non-personally identifiable form.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and connect you with authorized dealers in your area
• Process and fulfill quote requests
• Send you information about products, promotions, and company news (where you have consented)
• Improve and optimize our website and user experience
• Analyze usage patterns and website performance
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and ensure website security

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Authorized Dealers: When you request dealer contact or a quote, we share your project information with relevant authorized dealers in your geographic area to fulfill your request
• Service Providers: Third-party vendors who assist us in operating our website (hosting, analytics, email services) under confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights and safety of Trusscore, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to track effectiveness of advertising campaigns (only with your consent)

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Inquiry data is typically retained for up to 3 years unless you request earlier deletion.

6. Your Rights (PIPEDA / GDPR)

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to opt out of marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure server infrastructure, and access controls limiting employee access to personal data on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Address: Privacy Officer, Trusscore Inc., Waterloo, Ontario, Canada
• Phone: 1-877-TRUSSCORE